Need help?
Send us a message or give us a call. We would be happy to help you!
Contacto con nosotros
Preguntas frecuentes
Comment puis-je retourner la marchandise?
To return an item free of charge, you have 30 days from the date of receipt. Feel free to contact our customer service and we will be happy to give you instructions and provide you with a free return label.
¿Cuál es la diferencia entre los lados blanco y naranja en
el modelo Visco Junior?
1) MEDIUM side, white: Highly elastic, resilient cold foam in white with a drop-shaped cross-section increases the elasticity of the mattress and dissipates excess heat,
2) SOFT side, orange: 3 cm layer of highly elastic Visco foam with special wave profiles and ventilation channels for maximum relaxation and deep, healthy sleep.
¿Qué colchón es más adecuado para recién nacidos y niños menores de 3 años? ¿El Visco Baby o el Visco Junior?
We recommend a Visco Baby mattress for newborns. This mattress has an extra core of yellow foam that supports the spine and provides air circulation. The firm edges on the sides ensure that the mattress remains stable even during intensive use.
¿Cuánto tiempo antes del primer uso se debe ventilar el colchón?
It is recommended to air the mattress for 12 hours before first use. Our mattresses do not have a strong chemical smell, it is just a matter of airing them after transport.
¿Los colchones son antisuficientes?
Our mattresses do not have any special anti-suffocation protection. For very small children, we therefore recommend the Visco baby mattress, which is constructed in a similar way to a hammock so that it is more difficult for the child to turn over on its stomach.
¿Cuál es el peso máximo de cada modelo de colchón?
Visco Baby: up to 40 kg
Visco Junior: up to 70
Aero: up to 20kg
Premium: up to 30kg
Prima: up to 20kg
Travel: up to 30kg
¿Cuál es la edad adecuada para cada modelo de colchón?
Aero model : from birth
Visco Baby: yellow side from birth to 2 years, orange side from 3+ years.
Visco Junior - 3+
Models : Travel, Premium, Prima : from the first year of life
¿Puedo lavar la funda del colchón?
The mattress cover can be washed at 60 degrees, but the zip must be closed.
¿Ofrecen también fundas para colchones?
Not yet, but we are working hard to add mattress covers to our offer. They should be available soon.
