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Foire aux questions
Cómo puedo devolver la mercancía
To return an item free of charge, you have 30 days from the date of receipt. Feel free to contact our customer service and we will be happy to give you instructions and provide you with a free return label.
Quelle est la différence entre les côtés blanc et orange sur le modèle
le modèle Visco Junior ?
1) MEDIUM side, white: Highly elastic, resilient cold foam in white with a drop-shaped cross-section increases the elasticity of the mattress and dissipates excess heat,
2) SOFT side, orange: 3 cm layer of highly elastic Visco foam with special wave profiles and ventilation channels for maximum relaxation and deep, healthy sleep.
Quel matelas convient le mieux aux nouveau-nés et aux enfants de moins de 3 ans ? Visco Baby ou Visco Junior ?
We recommend a Visco Baby mattress for newborns. This mattress has an extra core of yellow foam that supports the spine and provides air circulation. The firm edges on the sides ensure that the mattress remains stable even during intensive use.
Combien de temps avant la première utilisation le matelas doit-il être aéré ?
It is recommended to air the mattress for 12 hours before first use. Our mattresses do not have a strong chemical smell, it is just a matter of airing them after transport.
Les matelas sont-ils anti-suffisance ?
Our mattresses do not have any special anti-suffocation protection. For very small children, we therefore recommend the Visco baby mattress, which is constructed in a similar way to a hammock so that it is more difficult for the child to turn over on its stomach.
Quel est le poids maximal pour chaque modèle de matelas ?
Visco Baby: up to 40 kg
Visco Junior: up to 70
Aero: up to 20kg
Premium: up to 30kg
Prima: up to 20kg
Travel: up to 30kg
Quel est le bon âge pour chaque modèle de matelas ?
Aero model : from birth
Visco Baby: yellow side from birth to 2 years, orange side from 3+ years.
Visco Junior - 3+
Models : Travel, Premium, Prima : from the first year of life
Puis-je laver la housse de matelas ?
The mattress cover can be washed at 60 degrees, but the zip must be closed.
Quel est le bon âge pour chaque modèle de matelas ?
Not yet, but we are working hard to add mattress covers to our offer. They should be available soon.
