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Contattateci
Domande frequenti
Come posso restituire la merce?
To return an item free of charge, you have 30 days from the date of receipt. Feel free to contact our customer service and we will be happy to give you instructions and provide you with a free return label.
Qual'è la differenza tra i lati bianchi e arancioni del
il modello Visco Junior?
1) MEDIUM side, white: Highly elastic, resilient cold foam in white with a drop-shaped cross-section increases the elasticity of the mattress and dissipates excess heat,
2) SOFT side, orange: 3 cm layer of highly elastic Visco foam with special wave profiles and ventilation channels for maximum relaxation and deep, healthy sleep.
Quale materasso è più adatto ai neonati e ai bambini sotto i 3 anni? Visco Baby o Visco Junior?
We recommend a Visco Baby mattress for newborns. This mattress has an extra core of yellow foam that supports the spine and provides air circulation. The firm edges on the sides ensure that the mattress remains stable even during intensive use.
Quanto tempo prima del primo utilizzo bisogna arieggiare il materasso?
It is recommended to air the mattress for 12 hours before first use. Our mattresses do not have a strong chemical smell, it is just a matter of airing them after transport.
I materassi sono antisoffoco?
Our mattresses do not have any special anti-suffocation protection. For very small children, we therefore recommend the Visco baby mattress, which is constructed in a similar way to a hammock so that it is more difficult for the child to turn over on its stomach.
Qual è il peso massimo per ogni modello di materasso?
Visco Baby: up to 40 kg
Visco Junior: up to 70
Aero: up to 20kg
Premium: up to 30kg
Prima: up to 20kg
Travel: up to 30kg
Qual è l'età giusta per ogni modello di materasso?
Aero model : from birth
Visco Baby: yellow side from birth to 2 years, orange side from 3+ years.
Visco Junior - 3+
Models : Travel, Premium, Prima : from the first year of life
Posso lavare il coprimaterasso?
The mattress cover can be washed at 60 degrees, but the zip must be closed.
Offrite anche coprimaterassi?
Not yet, but we are working hard to add mattress covers to our offer. They should be available soon.